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Privacy Policy

Effective Date: June 14, 2026

Delta Pet Care Inc. (“we,” “us,” or “our”) operates the e-commerce website www.delta-petcare.com (the “Site”). We commit to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our Site, purchase our pet care products, or use our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. Please read this document carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Information You Provide to Us

  • Identity Data: First name, last name, and account username.
  • Contact Data: Billing address, shipping address, email address, and telephone number.
  • Financial Data: Payment card details, bank account information, and transaction history.
  • Profile Data: Your username, password, purchases, product reviews, and preferences.

Information We Collect Automatically

  • Usage Data: Details of your visits to our Site, traffic data, location data, logs, and other communication data.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

Information About Your Pets

To provide tailored product recommendations, you may voluntarily share pet details, including pet name, breed, age, weight, and dietary restrictions.

2. How We Collect Your Information

We use different methods to collect data from and about you, including:

  • Direct Interactions: You give us your Identity, Contact, and Financial Data by filling in forms, creating an account, placing an order, subscribing to newsletters, or communicating with us via email or phone.
  • Automated Technologies: As you interact with our Site, we automatically collect Technical and Usage Data. We collect this data using cookies, server logs, and tracking pixels.
  • Third Parties: We receive information about you from analytics providers (like Google), advertising networks, and payment processors.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience. Cookies are small data files stored on your device.

  • Essential Cookies: Required for the operation of our Site, such as logging into your account or keeping items in your shopping cart.
  • Performance Cookies: Help us recognize and count visitors, showing how users move around our Site.
  • Functional Cookies: Used to recognize you when you return to our Site, allowing us to personalize content for you.
  • Targeting/Advertising Cookies: Record your visit, the pages viewed, and the links followed to make advertising more relevant to your interests.

You can set your browser to refuse all or some cookies. However, blocking essential cookies may prevent you from using certain parts of our Site.

4. How We Use Your Information

We use the information we collect to operate our business and provide you with high-quality pet care products. Specifically, we use your data to:

  • Process Orders: Fulfill your purchases, manage payments, and arrange shipping and delivery.
  • Manage Accounts: Register you as a new customer and administer your user profile.
  • Customer Support: Respond to your inquiries, resolve service issues, and handle product returns.
  • Marketing Communication: Send you promotional emails about new products, special offers, or pet care tips (only if you have opted in).
  • Personalization: Tailor product recommendations and advertisements to your specific pet needs.
  • Site Improvement: Analyze user behavior to optimize website layout, performance, and security.
  • Legal Compliance: Comply with legal obligations, prevent fraud, and enforce our website terms.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners necessary to run our e-commerce business:

  • Service Providers: Delivery and shipping companies (e.g., Canada Post, FedEx, UPS), payment gateways, web hosting platforms, and email marketing services.
  • Professional Advisors: Lawyers, auditors, bankers, and insurers providing consultancy and legal services.
  • Business Transfers: If Delta Pet Care Inc. undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
  • Legal Obligations: We may disclose your data to comply with laws, respond to legal requests, protect our rights, or ensure public safety.

6. Data Security

We implement strict security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed without authorization:

  • We use Secure Sockets Layer (SSL) encryption for all transactions and data transfers.
  • Access to your personal data is restricted to employees and contractors who need to know that data to perform their job duties.
  • We regularly monitor our systems for potential vulnerabilities and attacks.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use, and applicable legal mandates. For tax purposes, we are legally required to keep basic customer information (including Contact, Identity, Financial, and Transaction Data) for several years after a transaction.

8. International Data Transfers

Delta Pet Care Inc. is based in Canada. Your information may be transferred to, stored, and processed in countries outside of your home country, including the United States. Data protection laws in these countries may differ from the laws of your jurisdiction. By using our Site, you consent to the transfer of your information to facilities outside your country of residence.

9. Your Legal Rights

Depending on your geographic location, you may have specific rights regarding your personal information under privacy laws like the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada or the General Data Protection Regulation (GDPR) in Europe.

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any incomplete or inaccurate information.
  • Deletion: Request that we erase your personal data under certain conditions.
  • Object/Restrict: Object to or restrict the processing of your data for specific purposes.
  • Data Portability: Request the transfer of your data to another organization.
  • Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the details provided below.

10. Children’s Privacy

Our Site is designed for adult consumers shopping for pet products. We do not knowingly collect personal information from children under the age of 16. If we discover that a child under 16 has provided us with personal data, we will delete it from our servers immediately. If you believe a child has provided us with personal data, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our business practices or legal obligations. We will notify you of any material changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our privacy officer at:

  • Company Name: Delta Pet Care Inc.
  • Website: www.delta-petcare.com
  • Email Address: mossy@delta-petcare.com
  • Physical Address: 962 53A Street, Delta BC V4M 3C9, Canada
  • Telephone Number: +1 604 670 4171